Refund policy

Lifted Clothing Refund & Return Policy

Last updated: June 20, 2026

1. 14-day returns worldwide

We offer a 14-day return policy worldwide. You may request a return within 14 days from the day you, or a third party indicated by you other than the carrier, receive the goods.

This policy does not limit any mandatory consumer rights you may have under applicable law, including EU/EEA/UK statutory withdrawal rights.

2. How to start a return

To request a return, email [email protected] and include your order number. We recommend contacting us before sending anything back so we can process your return faster and provide any relevant instructions.

You can also submit a return, cancellation, or withdrawal request electronically through the “Returns, cancellations and withdrawal” link in the footer of the Store. The link opens your customer account and order history, where you can select the relevant order and submit your request. If you use this electronic function, we will send you an acknowledgement of receipt electronically, for example by email, without undue delay.

We recommend including the appropriate form inside your return package, or emailing it to us if you cannot print it. This helps us process your return faster. If mandatory statutory withdrawal rights apply to you, using our form is not required — any clear statement of withdrawal sent before the deadline is sufficient.

After requesting a return, please send the goods back to us within 14 days, unless we provide different instructions.

Return forms:
Return Form (English)  |  Formularz Zwrotu (Polski)

Exchange forms:
Exchange Form (English)  |  Formularz Wymiany (Polski)

Return address:
Lifted Clothing
Artura i Franciszka Radziwiłłów 5/Hala B
05-850 Ożarów Mazowiecki
Poland
[email protected]  |  +48 571 669 028

3. Condition of returned products

Please return products in the same condition in which you received them: unworn, unused, with tags attached, and, where possible, in the original packaging.

You may inspect the product only to the extent necessary to establish its nature, characteristics, and functioning, in the same way as would normally be allowed in a physical store.

If a product has been worn, used, washed, damaged, stained, has odors, has missing or damaged tags, or has otherwise been handled beyond what is necessary for normal inspection, you may be responsible for any diminished value of the product. In that case, we may reduce the refund amount accordingly, as permitted by applicable law.

4. Return shipping costs

Return shipping is paid by the customer. We do not provide return labels unless we explicitly state otherwise. We recommend using a trackable shipping method.

Exception: If you received a defective, damaged, or wrong item, please contact us at [email protected] before shipping anything back. If the issue is confirmed, we will cover the relevant return shipping costs where required by applicable law.

5. Refunds

Where a refund is due, refunds are issued to your original payment method.

For returns under our worldwide 14-day policy, where mandatory statutory withdrawal rules do not require otherwise:

  • The product price is refunded.
  • Return shipping costs are paid by the customer.
  • Outbound shipping costs paid at checkout are refunded only where required by mandatory consumer law.

Where EU/EEA/UK statutory withdrawal rights or similar mandatory consumer rights apply:

  • The product price is refunded.
  • Outbound shipping costs are refunded up to the cost of the cheapest standard delivery option we offered for that order.
  • If you selected a more expensive delivery method, such as express delivery, the additional cost above the cheapest standard delivery option is not refunded.
  • Return shipping costs are paid by the customer, unless we failed to inform you about this or applicable law requires otherwise.

Once the refund is issued, your bank or payment provider may take additional time to post it to your account.

6. Damaged, defective, or wrong items

Please inspect your order upon receipt and contact us as soon as possible if the product is defective, damaged, or if you received the wrong item. If possible, include photos with your email so we can evaluate the issue faster.

Complaints regarding non-conformity of goods with the contract are handled in accordance with applicable consumer law and Section 13 of our Terms of Service. Depending on the case and applicable law, available remedies may include repair, replacement, price reduction, refund, or withdrawal from the contract.

7. EU / EEA / UK statutory withdrawal rights

Where EU/EEA/UK mandatory consumer law applies, you may have a statutory right to withdraw from the contract within 14 days without giving any reason.

The withdrawal period expires 14 days from the day on which you, or a third party indicated by you other than the carrier, take physical possession of the goods.

To exercise your statutory right of withdrawal, you must inform us of your decision by means of a clear, unambiguous statement. You may do so:

  • through the electronic “Returns, cancellations and withdrawal” function available in the footer of the Store,
  • by email to [email protected], or
  • by post to: Miro Nowa Perspektywa Sp. z o.o., ul. Podolska 21, 81-321 Gdynia, Poland.

If you use the electronic function, we will send you an acknowledgement of receipt electronically, for example by email, without undue delay.

You may use our Return Form as your statement of withdrawal, but it is not mandatory. Any clear statement sent before the 14-day period expires is sufficient.

Return Form (English)  |  Formularz Zwrotu (Polski)

After informing us of your withdrawal, you must send the goods back to our return address within 14 days. We may withhold the refund until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever happens first.

Where statutory withdrawal applies, we will issue the refund no later than 14 days from the day we are informed about your decision to withdraw, subject to the withholding rule above.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract)

To: Miro Nowa Perspektywa Sp. z o.o., ul. Podolska 21, 81-321 Gdynia, Poland, email: [email protected]

I/We (*) hereby inform that I/We (*) withdraw from the contract of sale of the following goods (*) / for the provision of the following service (*):

— Ordered on (*) / received on (*):
— Name of consumer(s):
— Address of consumer(s):
— Signature of consumer(s) (only if this form is sent on paper):
— Date:

(*) Delete as appropriate.

8. Contact

Refund/return requests: [email protected]
General support: [email protected]
Phone: +48 571 669 028

Download forms:
Return Form (English)  |  Formularz Zwrotu (Polski)
Exchange Form (English)  |  Formularz Wymiany (Polski)