Terms of service
Terms and Conditions (Terms of Service) of the Lifted Clothing Online Store
Last updated: May 26, 2026
1. Seller and Scope
1.1 The online store "Lifted Clothing" available at lifted.clothing (the "Store") is operated by:
Miro Nowa Perspektywa Sp. z o.o.
ul. Podolska 21, 81-321 Gdynia, Poland
NIP: 7011177154
EU VAT: PL7011177154
EORI: PL701117715400000
KRS: 0001072476
REGON: 527070337
Phone: +48 571 669 028
(the "Seller", "we", "us", "our").
1.2 These Terms apply to all customers of the Store. The Store sells to consumers. Certain mandatory protections under Polish law also extend to a natural person who concludes a contract directly related to their business activity where that contract is not of a professional character for them (a "Consumer-Entrepreneur", przedsiębiorca na prawach konsumenta); where this applies, references to a Consumer in these Terms are read as including such a person.
1.3 By placing an Order through the Store, you agree to these Terms and the policies referenced in Section 17 (Privacy Policy, Refund Policy, and Shipping Policy). These Terms also govern the general use and operation of the Store. If you do not agree, please do not use the Store.
1.4 The Seller does not adhere to any code of good practices within the meaning of Art. 2 pkt 5 of the Act of 23 August 2007 on Counteracting Unfair Commercial Practices (Ustawa o przeciwdziałaniu nieuczciwym praktykom rynkowym).
2. Definitions
- Customer / You – any natural person using the Store.
- Consumer – a natural person entering into a legal transaction with the Seller that is not directly related to their business or professional activity.
- Consumer-Entrepreneur – a natural person running a sole proprietorship who concludes a contract with the Seller that is directly related to their business activity but is not of a professional character for that person (assessed in particular by reference to the subject of their registered activity in CEIDG). Such a person benefits from the provisions on the right of withdrawal, non-conformity of goods, and prohibited (abusive) contract terms on the same basis as a Consumer.
- Product – an item offered for sale in the Store.
- Order – a purchase request submitted by the Customer via the Store.
3. Using the Store
3.1 To place an Order, you must have an active email address and provide the information required at checkout (e.g., billing, payment, delivery, and contact details).
3.2 You represent that you have the legal capacity to enter into a binding contract.
3.3 The Store is generally available 24/7, but uninterrupted availability is not guaranteed (e.g., maintenance, updates, outages, events beyond our control).
3.4 You are responsible for ensuring that all information you provide is correct, current, and complete. We are not responsible for issues caused by incorrect details you provide (e.g., failed delivery due to a wrong address), except where we could reasonably have identified an obvious error.
3.5 You must use the Store lawfully and must not misuse it, including attempting to disrupt the Store, probe security, scrape content at scale, or introduce malware.
3.6 The Store is intended for customers who are at least 18 years old and have full legal capacity to enter into a contract. If you are between 13 and 17 years of age, you may place an Order only with the consent of your parent or legal guardian.
4. Products and Content
4.1 Product descriptions, photos, and other materials are provided for informational purposes. We aim for accuracy, but minor differences may occur (including color differences due to screen settings and device type).
4.2 We reserve the right to change, update, or discontinue Products at any time.
4.3 Reviews shown on the Store are from real Lifted Clothing customers. After purchase we invite customers to leave a review; we also show reviews collected through the Shopify Shop app and reviews imported from a reviews platform we previously used. A "Verified buyer" or "Verified by Shop" badge means the review was matched to a confirmed order; reviews shown without a badge are genuine customer reviews that are not order-matched in our current system. We publish all genuine reviews, positive and negative, and do not edit, commission, pay for, or fabricate them; we may remove a review only if it contains profanity, personal or private information, or content unrelated to the product. The rating and review count shown may reflect reviews for the specific product displayed or an average across our products, as indicated on the page. Our separate "Trustpilot" score (for example, 4.4) is calculated by Trustpilot using its own methodology and is not calculated by us; details are available on Trustpilot's website.
5. Prices, Currency, and Payments
5.1 Prices are displayed in the currency set for your location or market. Depending on the market, prices are either converted automatically through Shopify Markets using prevailing exchange rates (and may be rounded), or set specifically for a particular market, country, or currency. Our base currency is EUR. Where a currency selector is available, you can change the display currency yourself. Prices include VAT where applicable. The currency in which your payment is actually charged — and any further currency conversion or fees — depends on the currency available at checkout and on your chosen payment method/provider, which may apply its own exchange rate and rules.
5.2 We accept payments via providers available at checkout, including Shopify Payments, Skrill, and Przelewy24. Each provider may offer different payment methods and may apply its own terms, currency conversion, authentication, and processing rules.
5.3 Prices, promotions, and availability may change at any time. The price shown at checkout at the moment you place your Order is the price that applies to that Order.
5.4 In case of an obvious pricing error or incorrect Product information (including due to technical issues), we may cancel the Order and refund any payments received.
6. Sanctions and Restricted Regions
6.1 Due to international regulations and sanctions, we do not sell to, provide services to, or fulfill orders for customers who are residents of, located in, or ordering from the following countries/regions: Cuba, Iran, North Korea, Syria, Russia, Belarus, Venezuela, Myanmar (Burma), and the following regions of Ukraine: Crimea and Sevastopol, and the non-government-controlled areas of the Donetsk, Luhansk, Kherson, and Zaporizhzhia oblasts.
6.2 If an Order is placed in violation of this restriction, we may cancel it at any time and refund any amount received (subject to applicable law and provider processing).
7. How to Place an Order
7.1 Orders are placed through the Store as follows:
- Browse the Store and select the Product(s) you wish to purchase.
- Choose the desired size, color, and/or quantity for each Product.
- Click "Add to Cart" to place the Product(s) in your shopping cart.
- When ready, proceed to checkout.
- On the checkout page, enter your contact details, shipping address, and select your preferred shipping method and payment method.
- Review your Order summary, including the Products, quantities, prices, shipping cost, and total amount.
- Confirm and submit your Order by clicking the "Pay now" button. By doing so, you acknowledge that placing the Order constitutes an obligation to pay.
7.2 No account registration is required to place an Order. You may check out as a guest.
8. Orders and Contract Formation
8.1 Information presented in the Store (including Product descriptions, pricing, and availability) is an invitation to place an Order and does not constitute a binding offer.
8.2 By placing an Order, you submit an offer to purchase the selected Products.
8.3 After you place an Order, you will typically receive an automatic email confirming that we received your Order (the "Order Received/Order Confirmation" email). This automatic email is an acknowledgement of receipt and does not, by itself, mean that we accepted your offer.
8.4 A sales contract is concluded when we accept your Order, which occurs when we send you an email confirming acceptance/processing of the Order or when we send an email confirming shipment/fulfillment of the Products (whichever happens first, depending on the payment method and order flow in Shopify).
8.5 The contract is concluded in English. A Polish language version of these Terms is available at lifted.clothing/pl.
8.6 We may refuse, cancel, or limit Orders where reasonably necessary (e.g., suspected fraud/abuse, restricted regions, technical errors, stock issues). If we cancel an Order after payment was captured, we will refund the amount paid via the original payment method within 14 days, unless applicable law requires a different timeline.
8.7 Please review your Order carefully before placing it. We may not be able to accommodate changes or cancellations after an Order is placed. This does not affect your statutory right of withdrawal (see Section 12 and the Refund Policy).
9. Preorders
9.1 Certain Products may be offered as preorders. If your Order includes preordered Products, delivery is expected within 30 days from the Order date, but may take up to 60 days depending on production and shipping variables. Payment for preordered Products is collected at the time the Order is placed.
9.2 Preorder timing is an estimate and is not a guaranteed delivery date.
9.3 You may cancel a preorder at any time before it has been shipped by contacting us at [email protected]. If the preorder has already been paid for, we will issue a full refund. If delivery of a preordered Product is delayed beyond the estimated timeframe, you may set an additional reasonable deadline for delivery. If delivery is not made within that additional deadline, you may withdraw from the contract and receive a full refund.
10. Shipping and Delivery
10.1 Shipping methods, costs, and estimated delivery timelines (if provided) are shown during checkout and/or in our Shipping Policy. Shipping availability (including available destinations and carriers) may change over time.
10.2 Delivery times are estimates. Delays may occur due to carriers, customs processing, peak periods, or events beyond our control.
10.3 Unless a different delivery timeframe is expressly agreed at checkout, the Seller shall deliver the goods no later than 30 days from the conclusion of the contract. If the Seller does not deliver within this period, the Customer may request delivery within an additional reasonable period. If the Seller still fails to deliver within that additional period, the Customer may withdraw from the contract and receive a full refund. If timely delivery was essential (and the Customer made this clear at the time of the Order), the Customer may withdraw from the contract immediately without granting an additional delivery period.
10.4 The risk of loss of or damage to the goods passes to the Customer when the Customer, or a third party designated by the Customer (other than the carrier), takes physical possession of the goods. If the Customer arranges their own carrier (not offered by the Seller), risk passes when the goods are handed to that carrier.
10.5 Orders shipped to the United States. For Orders shipped to the United States, we will ship within the time stated at checkout or, if no time is stated, within 30 days of your Order. If we are unable to ship within that time, we will notify you, and you may either consent to the delay or cancel your Order for a full refund. Refunds for cancelled prepaid United States Orders are issued within 7 working days.
11. Customs, Import Taxes, and Duties
11.1 If your Order is shipped internationally and is subject to customs/import taxes/duties or other fees, you are responsible for paying these charges.
12. Refunds, Returns, and Exchanges
12.1 Our rules for refunds, returns, and exchanges (including the right of withdrawal) are described in our Refund Policy. Please review it before placing an Order.
13. Customer Support and Complaints (including statutory rights)
13.1 For general support inquiries, please contact us by email at: [email protected]. For refund and exchange requests, please contact: [email protected].
13.2 To help us assist you faster, include your order number and a clear description of the issue (and photos if relevant).
13.3 Nothing in these Terms limits or excludes any mandatory consumer rights under applicable law.
13.4 Complaints regarding non-conformity of goods with the contract. The Seller is liable to the Consumer for any non-conformity of the Product with the contract that existed at the time of delivery and became apparent within 2 years from the date of delivery of the Product. Any non-conformity that becomes apparent within this period is presumed to have existed at the time of delivery.
13.5 If a Product is non-conforming with the contract, the Consumer may request that the Seller:
- repair the Product, or
- replace the Product.
The Seller shall repair or replace the Product within a reasonable time from the moment the Seller was informed of the non-conformity, without excessive inconvenience to the Consumer, taking into account the nature of the Product and the purpose for which it was acquired.
13.6 If repair or replacement is impossible or would involve disproportionate costs for the Seller, or if the Seller has refused to bring the Product into conformity, or if the non-conformity persists despite an attempt at repair or replacement, the Consumer may:
- request a reasonable reduction of the price, or
- withdraw from the contract (i.e., return the Product for a full refund).
The Consumer may not withdraw from the contract if the non-conformity is minor.
13.7 Complaints may be submitted by email to [email protected] or by post to: Miro Nowa Perspektywa Sp. z o.o., ul. Podolska 21, 81-321 Gdynia, Poland. The complaint should include the Consumer's name, order number, description of the non-conformity, and the Consumer's preferred remedy.
13.8 The Seller will respond to the complaint within 14 days from the date of receipt. If the Seller does not respond within 14 days, the complaint is deemed accepted.
14. Durable Medium Confirmation
14.1 We provide key order information and confirmations electronically (by email), which constitutes a durable medium. You should keep order-related emails (including confirmation and shipping notifications) for your records.
15. Intellectual Property
15.1 The Store and its content (including trademarks, logos, text, graphics, images, and design) are owned by or licensed to the Seller and are protected by applicable laws.
15.2 You may use the Store only for personal shopping purposes. You must not copy, reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit Store content for commercial purposes without our prior written consent.
16. Privacy and Data Protection
16.1 We process personal data in accordance with our Privacy Policy.
17. Policies
17.1 The following policies form part of these Terms and apply to your use of the Store:
18. Liability
18.1 Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including mandatory consumer protections.
18.2 To the maximum extent permitted by law, we are not liable for indirect or consequential losses (including lost profits) arising from the use of the Store, except where mandatory law provides otherwise.
19. Changes to the Terms
19.1 We may update these Terms from time to time (e.g., due to legal changes, Store changes, or operational updates). The "Last updated" date indicates when changes were made.
19.2 If changes are material, we will notify you at least 14 days before the changes take effect by email or by a prominent notice on the Store.
19.3 If you do not agree with the updated Terms, you may stop using the Store before the changes take effect. Any Orders placed before the effective date of the changes will be governed by the Terms in force at the time the Order was placed.
20. Dispute Resolution (ADR)
20.1 If you are a Consumer, you may be entitled to use out-of-court dispute resolution mechanisms (ADR). In particular, you may seek assistance from:
- a Wojewódzki Inspektor Inspekcji Handlowej (Provincial Inspector of Trade Inspection) — for mediation proceedings;
- a Stały Polubowny Sąd Konsumencki (Permanent Consumer Arbitration Court) at the Provincial Inspector of Trade Inspection — for arbitration proceedings;
- a Miejski (Powiatowy) Rzecznik Konsumentów (Municipal or District Consumer Ombudsman) — for free advice and assistance with consumer disputes.
20.2 The European Commission's Online Dispute Resolution (ODR) platform, previously available at ec.europa.eu/consumers/odr, was discontinued as of 20 July 2025 under Regulation (EU) 2024/3228 and is no longer available for submitting complaints.
21. Governing Law and Disputes
21.1 These Terms are governed by Polish law.
21.2 Any disputes arising from these Terms or the use of the Store will be settled by the competent Polish courts of general jurisdiction, unless mandatory consumer law provides otherwise.
22. Contact Details
Miro Nowa Perspektywa Sp. z o.o.
ul. Podolska 21, 81-321 Gdynia, Poland
Email: [email protected]
Phone: +48 571 669 028
NIP: 7011177154
EU VAT: PL7011177154
EORI: PL701117715400000
KRS: 0001072476
REGON: 527070337